Terms and Conditions

By on 12/04/2010 in info


4 Your Computer Repairs Terms and Conditions

For clarification, “you”, “the customer”, “the party”, “the owner”, and related terms addresses the person(s) who originally signed an estimate form and/or work order form. “We”, “4 YOUR COMPUTER REPAIRS”, “Us”, “Our”, addresses 4 Your Computer Repairs and its affiliates, employees, owners, advertisers, shareholders, and other significant persons.

1. Our Responsibilities
1.1 Every computer that comes into our office will be thoroughly examined and diagnosed BEFORE any repairs are made. A diagnostic fee of £30 will be charged. If the repair is completed through us, this fee is waived.
1.2 We aim for our turnaround period to be 1-3 days for normal repairs. Advanced repairs may require up to two weeks. Availability of parts, shipping delays, and other factors may affect actual completion time. We cannot completely guarantee a set date and time.
1.3 We will repair the issue(s) that has been initially described to us, and that are listed on the estimate(s). We will not do any other repairs other than the one(s) listed without prior customer authorization.
2. Your Responsibilities
2.1 We cannot be responsible for any lost, damaged, destroyed, or misplaced files or folders that are stored within the system. We provide backup services when requested, but make no guarantees written, expressed, or implied that files can always be retrieved or backed up. The customer should backup any and all important data before the system is brought to 4 YOUR COMPUTER REPAIRS.
2.2 When bringing a system to 4 YOUR COMPUTER REPAIRS, it should only be accompanied by required accessories. For laptop systems, only the charger and relevant software should be delivered. For desktops, only the tower itself should be brought, along with software if needed, for consoles only the console itself and a controller should be brought. We will not be responsible for lost, damaged, or misplaced accessories.
2.3 You, the customer, are responsible for all authorized charges. Authorized charges are agreed on through an estimate, work order, or word of mouth between us and you.
3. Pricing and Payment
3.1 Our prices are subject to change without any notice. You, the customer, will not be responsible for the changed price if estimate or work order was drafted before the price change.
3.2 Balance is due in full within 7 business days of completed repair. If you are not able to pay the full amount, 4 YOUR COMPUTER REPAIRS can discuss options with you for a payment plan.
3.3 If payment is not received within 15 days, the customer will receive (2) phone calls stating their balance due. After 20 days of non-payment and/or no contact, we will submit the balance to small claims court or a collections agency.
4. System Pickup
4.1 Your system will only be returned to you once: Balance is paid in full or we have set up a written payment agreement.
4.2 Systems must be retrieved within 7 business days of repair completion. If system(s) is/are not retrieved within 7 days, the customer agrees to a storage fee of £5 per day until system is retrieved and balance is paid in full, unless a payment plan is set. The storage fee will continue to be charged until the system(s) is/are retrieved. The only exception will be due to an emergency which did not allow you to retrieve the system, valid proof must be presented.
4.3 After 30 days of no contact or attempt to retrieve system, we will send out 2 certified letters stating your balance due and requesting that you retrieve your system(s). At the 40 day mark, the system becomes property of 4 YOUR COMPUTER REPAIRS and may NOT be retrieved unless balance is paid in full, along with all fees, and a 50% mark up of the current balance at present time.

5. Disclaimer
5.1 No responsibility for the expiration of manufacturer’s original warranty on equipment that has been sent to us for diagnosis, modification or repair.
5.2 No responsibility for any data loss during the repair procedure or unexpected events occurring.
5.3 No responsibility for equipment of an unstable nature which may deteriorate during inspection or repair.
5.4 No responsibility after unrepaired laptop being taken back or returned.
5.5 No responsibility for returning defective or replaced parts.
6. Part Ordering or sales
6.1 In case that parts that required must be ordered, the customer must put down a 50% down payment of the total cost of the part including shipping and handling, taxes, and applicable fees.
6.2 4 YOUR COMPUTER REPAIRS offers NO warranty or guarantee on parts. All our parts usually include a limited warranty or guarantee from the manufacturer.
6.3 In the case that the customer wishes to cancel the repair for any reason and parts have been ordered or purchased from us, there will be a 25% restocking fee applied to the balance due.
7. Other clauses.
7.1 We reserve to make changes to this policy at any time without prior notice.
7.2 We reserve the right to make changes to any deals, specials, sales, prices, fees, or advertising material without prior notice.
7.3 4 YOUR COMPUTER REPAIRS reserves the right to make the final decision in any matters pertaining to this company policy and its contents and practices.
7.4 4 YOUR COMPUTER REPAIRS will NOT perform any services or buy/sell any products until all appropriate forms have been completed, and required information has been collected. See our privacy policy to learn what information and paperwork is required, and how the information will be used.
8. Refunds
8.1 Refunds will only be given for repairs that were not completed as stated in the work order. No refund shall be given until 4 YOUR COMPUTER REPAIRS has had a change to correct said problem through it’s 30 Day warranty. After 30 days, no refunds will be given, and the customer will be charged normal rate.
8.2 Any parts, accessories, or products returned to 4 YOUR COMPUTER REPAIRS will be subject to a 25% restocking fee.
Validity of Agreement: When you, the customer, signs our estimate form and/or work order for a service or product request, you enter a legally binding contract where you acknowledge and agree to all the terms and content of this contract. You understand that we will uphold this company policy. This policy can be found on our website at http://www.4ycr.co.uk/info/terms-and-conditions/ or on the back of our estimate, work order, receipt, or warranty form(s). 4 YOUR COMPUTER REPAIRS cannot guarantee that the policy will be displayed on the above locations except for our website

9.No Fix No Fee

9.1 No fix no fee only applies when the repair is uneconomical to repair or when I cannot get the parts to fix your computer/console.

9.2 It does not include: You change your mind after I have started, you do not want to go ahead with the repair that is economically viable, you ask for another service that has been completed successfully, service contracts, where the repair is included in the contract.

Service Contracts

Home Service contracts

This does not include office or home office computers and the following:

  • Servers of any type
  • Linux operating system
  • Apple operating system or computers
  • Hardware needed
  • Any software needed, however we provide our own remote access software, free
  • Depending on the service contact any home visits needed over and above what is includes is charged at £30.
  • Complex firewall and router settings
  • VPN settings
  • Computers in a domain
The following is required to be eligible to qualify for the service contracts
  • Broadband internet connection
  • Anti virus software, we can supply AVG internet security or Bit defender total security if needed
  • An active firewall
  • Windows automatic update enabled
  • You will need to install our remote access software
  • Permission to install any freeware programs needed to keep you computer running smoothly
  • A set time each week to perform any work needed.

Business Service contracts

This service does not include any of the following:

  • Servers of any type
  • Linux operating system
  • Apple operating system or computers
  • Hardware needed
  • Any software needed, however we provide our own remote access software, free
  • Depending on the service contact any home visits needed over and above what is includes is charged at £30.
  • Complex firewall and router settings
  • Computers in a domain
The following is required to be eligible to qualify for the service contracts
  • Broadband internet connection
  • Anti virus software, we can supply AVG internet security or Bit defender total security if needed
  • An active firewall
  • Windows automatic update enabled
  • You will need to install our remote access software which we will provide free
  • Permission to install any freeware programs needed to keep you computer running smoothly
  • A set time each week to perform any work needed.
We will configure a basic VPN for your security while out of your office but you will need either a second computer in your office or a paid for service.

General Service contact conditions

If you would like us to verify your backups are performed you will need to supply us with your backup program details and backup location. We can setup a backup systems at an extra cost.
If you need any repair work performed as part of your service contract we will arrange a time within our opening times, however if a repair is ongoing when our closing time is reached we will continue to work on it until it is fixed.
If you would like a service contract for your server(s) then please contact us as we need more information before we can give you an accurate quote.
If you want us to configure a more complex VPN connection to a server then this will cost more.
Any service or repair that is outside of your service contract will be charged at £30.
A callout is the equivalent of a 2 hour onsite.
If you drop off your computer to our workshop then this still counts as a callout.



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